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Saved me hours of work on our Automate database5.0 ratingAugust 10, 2020
We had some table corruption in our Automate database.
Jeremy guided me through the steps to get it back in order very patiently. without his help, I would have spent hours working on this and my team would have lost an entire day of production.Ted
Great plugin to add!5.0 ratingJuly 24, 2020
Automate has been much faster and more stable since installing the Database Tuner plugin.Jeff Lehman
Best thing you can do to your Automate Server is this!5.0 ratingJuly 16, 2020
I’ve been a Automate user since it was pre-CW (good ole’ LabTech software days!); I came in right before Ignite, so I’ve been utilizing Automate at various places for over 10 years. I just came to a new MSP for me and we moved over to Automate (On Prem) on some server hardware that was less than what is recommend by ConnectWise for Automate (We were in a crunch). This plugin made a huge difference on the basics of the systems, from constantly failing disabled monitors to glitches causing the Thick Client to have to be reloaded. I haven’t had a single one of these issues since I’ve started using the Database Tuner plugin. IF it makes a huge difference on 10 year old hardware that isn’t quite meeting the CW Automate requirements and makes it run smooth, Image what this will do to your system that has the modern resources in it. This will be a plugin that is continued to use when we do get our new hardware in as well.Jeremy Barnes
Automation Theory saves the day!5.0 ratingJuly 16, 2020
I can not express in words my thankfulness for Automation Theory after a crash of our Automate MySQL Database, although I am going to do my best.
In a time of crisis of our entire system being hard down, after spending 2+ hours with Automate support already and being given the only solution to rebuild the infrastructure. While waiting for my image level restore to run, Jeremy walked me through reviewing logs and attempting repairs until the issue was resolved. This saved me and my team at least another half a day of downtime and frustrations. Jeremy was thorough, clear, and concise in the steps needed while also explaining what each step did and any possible risks. Jeremy stayed with me working through the issue and even followed up to ensure we were still up and running and stable.
I had worked with Jeremy previously for a MySQL upgrade of our system, again he was very professional and concise. It has truly been a pleasure each time I have worked with Jeremy!Joseph McNeal